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NACUSO Marketplace Provider

Organization Name: SwitchThink Solutions
NACUSO Membership: Standard
Year Formed: 2017
Description of Your Services: SwitchThink Solutions is an IT Services CUSO formed in partnership with Corelation. As credit union professionals dedicated to optimizing & expanding KeyStone’s capabilities, we’ve developed deep domain expertise around conversion, development, hosting, and operational best practices. Leverage our learning to unlock new strategic possibilities through continuous performance improvement and rapid innovation. Services include managed & infrastructure cloud solutions; disaster recovery as a service; development & consulting services; & conversion support services specifically designed for credit unions. Let our experts help you rapidly apply the transformational powers of KeyStone and Cloud Computing. Rethink what’s possible with SwitchThink.
Services You Provide:
IT Services:IT Support of Core Services from a Third PartyIT Support for Non-Core SoftwareSoftware DevelopmentIT Services Platform Design and IntegrationConsulting for IT Services
Why should a credit union use your services?: Today’s market requires considerable diligence to protect member data. Regulatory exams have heightened focus on system operations and reliability. To meet these requirements, SwitchThink designed a private-cloud hosting service for Corelation KeyStone clients. The heart of this private-cloud is an infrastructure leveraging Tier III certified data centers in disaster-free zones 2,100 miles apart, providing 100% uptime and federal grade security. If you are looking to improve your risk posture and reduce your RTOs and RPOs, SwitchThink is your answer. Our 100+ IT professionals are industry certified and provide full IT stack services, and they are dedicated to optimizing & expanding KeyStone’s capabilities for our clients. Leverage our deep domain expertise to unlock new strategic possibilities for your credit union through performance improvement & rapid innovation.
Number of Credit Union Customers: 131
Percentage of Users/Customers that are Credit Unions: 100
Are You a CUSO?: Yes
Are there investment opportunities for credit unions?: No
Describe Your Business Model:Fee for services.
Are you currently seeking additional users/customers?: Yes
Do you offer discounts or other benefits for NACUSO Members?: Yes
Contact Information:Jeff GivensVP, Sales148 N 48th St; Phoenix AZ
Customer Name:Travis Bow
Customer Title:CEO, University of Hawaii FCU
Year Customer First Used Your Services:2018
Is Customer An Owner:No
Review Text:From the first dialog, it was clear SwitchThink’s domain knowledge of KeyStone was unique among providers, even those with credit union experience. The others didn’t even know what they didn’t know. It’s hard to explain how much of a difference that expertise makes when troubleshooting issues and optimizing the platform for maximum productivity, but its importance was something we knew inherently from running the system ourselves.

Customer Name:Chris Hurtado
Customer Title:VP of Information Technology, Mobility CU
Year Customer First Used Your Services:2019
Is Customer An Owner:No
Review Text:SwitchThink built best-in-class data centers to support our KeyStone core platform. Their data center design was forward thinking; they created a cloud community which enabled us to migrate mission critical applications close to our core. Other large cloud providers provide the underlying infrastructure and the facilities, but SwitchThink’s cloud offering includes the underlying infrastructure, facilities as well as the management of the OS, Servers/VMs, Storage, Networking & Firewalls. Having our environment hosted & managed in SwitchThink’s data centers lets us put greater focus on running our business.

Customer Name:Joshua Rice
Customer Title:Core Operations Manager, Fort Financial
Year Customer First Used Your Services:2020
Is Customer An Owner:No
Review Text:SwitchThink’s development expertise in KeyStone scripting and reporting has helped Fort Financial expand our product capabilities and gain automation efficiencies. Their deep domain knowledge helps us understand what is possible and get it put in place more quickly than we could on our own.

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