NACUSO Marketplace Provider
Organization Name: Starlight
NACUSO Membership: Standard
Year Formed: 2023
Description of Your Services: Starlight is a white-labeled, benefits navigation platform that embeds directly into a credit union's digital banking and member channels. The platform helps members discover, qualify for, and enroll in the federal, state, and local assistance programs they are already eligible for but often never claim, including programs like utility assistance, WIC, and childcare assistance. Starlight uses agentic AI to improve eligibility checks, documentation, and application submission. The platform is fully white-labeled to the credit union's brand, available nationwide, offered in English and Spanish, and SOC 2 Type II compliant.
Services You Provide:
Operational Services:Management, Training and Operational SupportMarketing ServicesManagement of Employee Benefits
Other Member Services:Income Tax Preparation
Trust Services:Trust Services for MembersTrust Services for Credit Unions
Why should a credit union use your services?: Over 60% of U.S. consumers face persistent cash-flow instability, and these members disproportionately drive delinquencies, churn, and service-center volume. Starlight gives credit unions a profitable way to serve this hard-to-reach segment at scale, unlocking an average of about $1,000 per month per household in benefits that increases repayment capacity, deepens engagement, and lifts member lifetime value. By automating benefit discovery, eligibility, and enrollment, Starlight reinforces the people-helping-people mission without adding work for frontline and lending staff. For example, Metro Credit Union, the largest state-chartered credit union in Massachusetts, rolled out Starlight during the 2025 federal government shutdown and unlocked over $2M in total benefits for members and employees.
Are You a CUSO?: Yes
Are there investment opportunities for credit unions?: Yes
Describe Your Business Model:Fee for services.
Are you currently seeking additional users/customers?: Yes
Do you offer discounts or other benefits for NACUSO Members?: Yes
Website Link: https://get-starlight.com/
Additional Information:
- Simple integration: Live and launched to your full membership within 2-4 weeks, with turnkey custom marketing assets.
- B2B2C model: Starlight is embedded in the credit union’s existing digital experience, so members interact with it as part of their trusted credit union relationship rather than a separate third-party tool.
- Flexible deployment across the member experience, including digital banking, marketing and community outreach, lending workflows, and in-branch staff support.
- As a CUSO, Starlight is built specifically for the credit union industry and aligned with the cooperative mission, making it a natural fit for NACUSO members looking to expand financial inclusion and member impact.