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NACUSO Marketplace Provider

Organization Name: Member First Mortgage, LLC
NACUSO Membership: Standard
Year Formed: 2001
Description of Your Services: Discover the benefits of partnering with a Credit Union owned mortgage CUSO that shares your core values and understands your needs. At Member First Mortgage, LLC (MFM), we are focused on bringing innovative mortgage solutions to our Credit Union partners to enhance your member’s experience and enable you to achieve your goals. We look forward to impressing your Credit Union and your members with our professional service, state-of-the-art technology, and member focused approach to mortgage lending.
Services You Provide:
Mortgage Lending:Sourcing Mortgage LoansFunding Mortgage LoansUnderwriting Mortgage LoansServicing Mortgage LoansSecondary Market Sales of Mortgage LoansSale/Purchase of Loan Participations in Mortgage LoansConsulting on Mortgage LendingTitle Agency/Escrow/Settlement ServicesSoftware for Consumer Mortgage Lending
Why should a credit union use your services?: Unique Partnership Options: Customize your Credit Union’s experience with multiple Affiliate, Wholesale and Correspondent models available. Excellent Income Potential: Set your own margins and maximize income potential to make your mortgage partnership earn more for your Credit Union! Complete Suite of Mortgage Products: We provide a wide range of purchase and refinance loan programs. With low down payment options and flexible credit requirements, we can help your borrowers with their home financing needs! State-of-the-art Technology: We provide a superior mortgage experience for your Credit Union and members with speed, efficiency, security and reliability. Credit Union Owned: We are a mortgage CUSO wholly owned by Credit Unions and built on the philosophy of “People Helping People”.
Number of Credit Union Customers: 210
Percentage of Users/Customers that are Credit Unions: 98
Are You a CUSO?: Yes
Are there investment opportunities for credit unions?: Yes
Describe Your Business Model:Fee for services.Cost containment through economies of scale.Other (please describe)
Business Model Other: We partner with Credit Union's to provide mortgage services, from origination to servicing and more!
Are you currently seeking additional users/customers?: Yes
Do you offer discounts or other benefits for NACUSO Members?: No
Contact Information:Linda ClampittEVP of CU Sales and Production5300 Democracy Dr., Suite 200, Plano, TX
Jamie WiersmaSVP of CU Sales and Production616 44th Street SE, Grand Rapids, MI
Additional Information:

Founded in 2001 and built on the Credit Union philosophy of “People helping people,” MFM serves the home financing needs of Credit Union’s and their members, as well as non-members. Member First Mortgage is wholly owned by Credit Unions. We partner with Credit Unions across the country, providing an exceptional experience for your members, staff, and all other parties involved in the mortgage process. Together we make home ownership a reality for members!

Customer Name:Jill Peterson, ABCO Federal Credit Union
Customer Title:President/CEO
Year Customer First Used Your Services:2017
Is Customer An Owner:No
Review Text:“Working with MFM enables our credit union to deliver to our members affordable, sustainable homeownership opportunities. Our rates and fees are competitive and the service – from application through the life of the loan – is excellent. Our partnership with MFM improves our member service levels and our balance sheet!”

Customer Name:Barb Babington, Community Choice Credit Union
Customer Title:VP of Lending
Year Customer First Used Your Services:2003
Is Customer An Owner:Yes
Review Text:“We appreciate our partnership and view all of you, and us, as one team. Together we are a great partnership providing excellent service to members across Michigan! Thank you for keeping us informed, asking for our feedback, and for the focus on continuous automation, efficiency and improvement.”

Customer Name:Todd Lambright, Georgia's Own Credit Union
Customer Title:Vice President, Sales
Year Customer First Used Your Services:2018
Is Customer An Owner:Yes
Review Text:“What really sets MFM apart, and a huge reason why I have always recommended them is the people. Their team CARES about the member and about the credit unions they service. It’s obvious they’re willing to do whatever it takes to get the job done, and that doesn’t go unnoticed!”

Customer Name:Kiki Shollar, Alcon Employees Federal Credit Union
Customer Title:President
Year Customer First Used Your Services:2016
Is Customer An Owner:No
Review Text:“I can only say, GREAT SERVICE!! Our members love it!”

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