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NACUSO Marketplace Provider

Organization Name: Agent IQ
NACUSO Membership: Standard
Year Formed: 2018
Description of Your Services: The Lynq™ personal digital engagement platform by Agent IQ improves communication and engagement between credit unions and their members, leading to happier, more loyal, and more profitable relationships. The Lynq platform allows your members to select and engage with a personal associate for all their financial needs across any digital channel; just like they are used to engaging with their family and friends. The configurable built-in Augmented Intelligence supports your associate to be more efficient and automate mundane tasks. We help you create relationships in the digital world that are just as personal as in the physical world, but even more enhanced.
Services You Provide:
IT Services:Artificial Intelligence/Bot Interface
Operational Services:Call CenterDisaster Recovery ServicesBusiness Continuity Services
Why should a credit union use your services?: The Lynq platform by Agent IQ is a completely scalable solutions to your credit union's needs and strategic initiatives. Start simple with our Lynq Live solution that provides anonymous chatbot service and a configurable, built-in AI all with just a simple line of code on your website. Light resource needs, affordable pricing, under 6 week deployment and yet one of the most powerful chat and AI solutions available. One current client experienced a 29% reduction in their call center volume in just 60 days. And even more impressively, 60%+ of the deflected communications were successfully resolved without the need for human intervention. If and when your digital transformation efforts expand to wanting to provide a more personal service for your members, the Lynq platform can easily expand to support personal associate relationships with members that is persistent and proactive.
Number of Credit Union Customers: 2
Percentage of Users/Customers that are Credit Unions: 20
Are You a CUSO?: Yes
Are there investment opportunities for credit unions?: Yes
Describe Your Business Model:Cost containment through economies of scale.Other (please describe)
Are you currently seeking additional users/customers?: Yes
Do you offer discounts or other benefits for NACUSO Members?: Yes
Contact Information:Slaven BilacCEO and Co-Founder95 3rd St. Floor 2
San Francisco, CA 94103
Soren BestedCOO95 3rd St. Floor 2
San Francisco, CA 94103
Additional Information:

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