Skip to main content

NACUSO Marketplace Provider

Organization Name: Finn AI
NACUSO Membership: Gold
Year Formed: 2014
Description of Your Services: Finn AI is the leading provider of AI-powered chatbots for banks and credit unions. Retail banks and credit unions are our sole focus and our product is trained to handle over 800 questions and journeys a credit union member may take. Finn AI is pre-integrated with leading core banking, digital banking and call center and support partners like Q2, Glia and Genesys, each of whom serve the North American credit union market. The Finn AI chatbot solution is also available in Spanish.
Services You Provide:
IT Services:Artificial Intelligence/Bot Interface
Why should a credit union use your services?: These are common problems that credit unions are looking to solve in their support of an evolving member base: Providing an automated, easy to use service channel available 24/7; Helping members discover and use existing digital capabilities; Deepening relationships and improving customer experience through personalized, conversational digital experiences and handling routine, low complexity queries and tasks, freeing up agent time for more complex issues.
Number of Credit Union Customers: 3
Percentage of Users/Customers that are Credit Unions: 25
Are You a CUSO?: No
Are there investment opportunities for credit unions?: Yes
Describe Your Business Model:Fee for services.
Business Model Other: Fixed plus variable pricing. Our solution is based on monthly active users plus one-time setup.
Are you currently seeking additional users/customers?: Yes
Do you offer discounts or other benefits for NACUSO Members?: No
Website Link:
Contact Information:Michael YounderDirector,
Additional Information:

You can try Finn AI yourself here. To watch a short, recorded demo of our chatbot serving retail credit union customers, click here.

Signup for Email

Get all the latest news by signing up for email. Don't wait!