NACUSO Marketplace Provider
Organization Name: Bonifii
NACUSO Membership: Platinum
Year Formed: 2017
Description of Your Services: MemberPass® is a hassle-free way for your members to control and prove their identity quickly and easily while protecting their personal information. MemberPass® also proactively protects your members from fraud by using distributed ledger technology, enhanced cryptography, and biometrics to create the most PRIVATE, SAFE, and SECURE omnichannel way for your member to interact with your credit union.
Services You Provide:
IT Services:Cyber Security
Operational Services:Call CenterBranch Security Services
Why should a credit union use your services?: MemberPass® benefits credit unions by creating an omnichannel verification experience in 15-seconds or less, reducing fraud by giving the member and credit union a safe and secure way to verify one another, and by building digital trust with your members resulting in an excellent experience every time.
MemberPass® benefits members by providing a fast and frictionless experience across all channels, fraud protection across all financial interactions, and full control of personal information using their smartphone device.
Number of Credit Union Customers: 12
Percentage of Users/Customers that are Credit Unions: 100
Are You a CUSO?: Yes
Are there investment opportunities for credit unions?: Yes
Describe Your Business Model:Fee for services.
Are you currently seeking additional users/customers?: Yes
Do you offer discounts or other benefits for NACUSO Members?: Yes
Website Link: https://www.memberpass.com/
Additional Information:
See what MemberPass can do for your credit union at www.memberpass.com today!
Reviews:
Customer Name:Ron Amstutz
Customer Title:Executive Vice President, Desert Financial Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:Yes
Review Text:“Once I own my identity with MemberPass®, I can have 100% trust that my credit union knows who I am, and I know who they are. It gets rid of log-ins and security questions that cause a lot of friction and frustration and hinders the experience we rely on. On both the member and credit union basis, it will transform the way we do business to be more efficient, faster, and more trustworthy.”
Customer Name:Gordon Howe
Customer Title:President and CEO of UNIFY Financial Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:Yes
Review Text:“Our members are already embracing this new method of authentication and sharing their excitement with our team. We’ve been told that the enrollment process is simple and quick, and that they feel more secure when calling into the call center. We are ecstatic to eliminate friction historically associated authentication in a way that keeps both the member experience and data security at the forefront of the interaction.”
Customer Name:Don Clark Jr.
Customer Title:President & CEO, Sound Credit Union
Year Customer First Used Your Services:2021
Is Customer An Owner:Yes
Review Text:“We looked at voice biometrics but decided to implement the Member Pass solution from Bonifii. MemberPass is a digital credential that many credit unions have implemented or are close to doing so like us. It can be used to digitally authenticate your member in many different situations such as within your Call Center, at Drive-thru, In-branch, on ITM, online, and such.”
Customer Name:Mike Lantrip
Customer Title:President and CEO, SIU Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:No
Review Text:“MemberPass helps us take every precaution available to protect our member’s personal information and also respect their busy lifestyle. Using the unique and secure MemberPass digital identifier, people have peace of mind knowing they’re communicating with our staff over the phone, and they no longer have to share any confidential information such as passwords or social security numbers. With a quick confirmation message through their mobile device on file, members can move on with their transaction worry-free. Partnering with MemberPass has been a win for everyone involved because our staff can identify and verify members quicker than ever, and that makes all interactions more efficient.”
Customer Name:Karl Yoneshige
Customer Title:President and CEO, HawaiiUSA Federal Credit Union
Year Customer First Used Your Services:2021
Is Customer An Owner:Yes
Review Text:“Members want an exceptional digital banking experience, and MemberPass plays a role in ensuring that experience is secure for both our Credit Union and our members. Our “Life matters” commitment means that we are always striving to improve members’ lives. MemberPass helps us do that.”
Customer Name:Sue Behring
Customer Title:VP of Member Service Center, Achieva Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:Yes
Review Text: " “At Achieva Credit Union we’re always striving to increase member security and streamline processes to enhance the member experience. MemberPass allows our call center to provide a simplified, safe and secure identification method that also saves time, allowing our team to more quickly provide service. It’s a win-win scenario for our members and our staff and we’re thrilled to be able to offer this new feature.”
Customer Name:Zach Eychaner
Customer Title:SVP/Remote Services & Technology, 4Front Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:Yes
Review Text:“4Front is always looking for ways to leverage technology to improve the member experience and make their lives easier. MemberPass is a great solution that allows us to improve member security while also reducing the time to authenticate across all of our member facing channels. Member adoption has been great and the membership has appreciated this new state-of-the-art authentication option. They enjoy the speed and the ability to quickly move beyond authentication into having their needs met.”
Customer Name:Ron Amstutz
Customer Title:Executive Vice President, Desert Financial Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:Yes
Review Text:“Once I own my identity with MemberPass®, I can have 100% trust that my credit union knows who I am, and I know who they are. It gets rid of log-ins and security questions that cause a lot of friction and frustration and hinders the experience we rely on. On both the member and credit union basis, it will transform the way we do business to be more efficient, faster, and more trustworthy.”
Customer Name:Gordon Howe
Customer Title:President and CEO of UNIFY Financial Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:Yes
Review Text:“Our members are already embracing this new method of authentication and sharing their excitement with our team. We’ve been told that the enrollment process is simple and quick, and that they feel more secure when calling into the call center. We are ecstatic to eliminate friction historically associated authentication in a way that keeps both the member experience and data security at the forefront of the interaction.”
Customer Name:Don Clark Jr.
Customer Title:President & CEO, Sound Credit Union
Year Customer First Used Your Services:2021
Is Customer An Owner:Yes
Review Text:“We looked at voice biometrics but decided to implement the Member Pass solution from Bonifii. MemberPass is a digital credential that many credit unions have implemented or are close to doing so like us. It can be used to digitally authenticate your member in many different situations such as within your Call Center, at Drive-thru, In-branch, on ITM, online, and such.”
Customer Name:Mike Lantrip
Customer Title:President and CEO, SIU Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:No
Review Text:“MemberPass helps us take every precaution available to protect our member’s personal information and also respect their busy lifestyle. Using the unique and secure MemberPass digital identifier, people have peace of mind knowing they’re communicating with our staff over the phone, and they no longer have to share any confidential information such as passwords or social security numbers. With a quick confirmation message through their mobile device on file, members can move on with their transaction worry-free. Partnering with MemberPass has been a win for everyone involved because our staff can identify and verify members quicker than ever, and that makes all interactions more efficient.”
Customer Name:Karl Yoneshige
Customer Title:President and CEO, HawaiiUSA Federal Credit Union
Year Customer First Used Your Services:2021
Is Customer An Owner:Yes
Review Text:“Members want an exceptional digital banking experience, and MemberPass plays a role in ensuring that experience is secure for both our Credit Union and our members. Our “Life matters” commitment means that we are always striving to improve members’ lives. MemberPass helps us do that.”
Customer Name:Sue Behring
Customer Title:VP of Member Service Center, Achieva Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:Yes
Review Text: " “At Achieva Credit Union we’re always striving to increase member security and streamline processes to enhance the member experience. MemberPass allows our call center to provide a simplified, safe and secure identification method that also saves time, allowing our team to more quickly provide service. It’s a win-win scenario for our members and our staff and we’re thrilled to be able to offer this new feature.”
Customer Name:Zach Eychaner
Customer Title:SVP/Remote Services & Technology, 4Front Credit Union
Year Customer First Used Your Services:2020
Is Customer An Owner:Yes
Review Text:“4Front is always looking for ways to leverage technology to improve the member experience and make their lives easier. MemberPass is a great solution that allows us to improve member security while also reducing the time to authenticate across all of our member facing channels. Member adoption has been great and the membership has appreciated this new state-of-the-art authentication option. They enjoy the speed and the ability to quickly move beyond authentication into having their needs met.”